Draft for review: return and cancellation rights vary by order type, jurisdiction and agreed commercial terms.
Before an order is placed
Confirm the model, configuration, finish, quantity, sample approval and packaging direction in writing. Custom, private-label or order-specific goods may not be suitable for general return.
Reporting a discrepancy
Contact the sales team promptly with the order reference, model, quantity affected, photographs, labels and a clear description of the issue. Do not discard product or packaging needed for review.
Outcome and statutory rights
Inspection, replacement, credit, refund or other remedies are determined by the applicable written agreement and mandatory law. Final time limits and procedures require legal approval.